Customer Complaints

Dear Customer:

Our relationship with you is important to us. At SICO, with our team of professionals, we aim to continuously provide innovative products and services, catering to the ever-growing investment needs of our clients, while abiding to the ethical and professional standards of conduct.

Should, at any time, you feel that the level of our service is not up to your satisfaction, please contact us and let us know by submitting the online complaint form or by downloading and submitting the PDF to Customer Relations Department (CRD), through Email at 

Client Relations Department (CRD)
Tel: + 973 1751 5700
Fax:+ 973 1754 0700

All complaints will be acknowledged in writing within five working days of receipt of the complaints. The Bank aims to provide a satisfactory resolution to your complaint in a prompt and efficient manner as soon as practical and in any case within 4 weeks of receiving your complaint.

If you perceive any conflict of interest with your complaint being handled by the CRD or if the resolution does not meet your expectation, please contact the Bank’s Chief Executive Officer.

In case even this leaves you dissatisfied, you have the option of approaching the Central Bank at the address below:

Compliance Directorate
Central Bank of Bahrain
Kingdom of Bahrain

Assuring you of our best services at all times